Making deal was tedious. Sales/Service experience was terrible. Will never use them again. When my son and wife visited to discuss service needed which included visor repair (defective) and issue with water spots on truck that I was told on day of truck purchase would need to be "acid wash" and coating would need to be replaced. When my wife visited the dealership, they met with Link Dixon. He was very demeaning and argumentative about doing this service. He was accusing and trying to intimidate my son of doing something to vehicle when it was documented in papers on day of purchase that this service was needed to correct/clean up the water spots. My wife called me regarding what was going on and she put me on the phone with Link He tried arguing with me the same way, but I told him, I don't care about what he was saying occured, I told him I noticed them on delivery of truck on day of purchase and spoke to the sales person we dealt with (Mikail Crosby- very nice peson) about this issue and after speaking to the service center/ finance department that we would need to bring it back in to get it cleaned up. He spoke to the service department and said it was detailed correctly on day of purchase.. Once again, he came at them and said they would have the service center clean it and would have to see for himself if the spots remained after the detailing. Once they did this, he saw for himself and agreed the service was needed. His tune suddenly changed when he realized he was wrong in his accusations and walked away with his tail between his legs. Its a good thing I wasn't at the dealership on this day, or I would have had a interesting convesation about his attitude and he would NOT have been allowed to talk to my wife/sone like he did Let me tell you, on the day of purchase from the time we walked into the dealership and the time we left, it took close to 8 hours! We had decided within the first hour of going in there, that we wanted the vehicle. The sales/finance process was terrible, took much longer than usual. I purchased a truck from a nearby dealership and the entire process took 3 hours to leave with my vehicle. I would not/will not recommend Quality Chevrolet to anyone for sales or service. Terrible across the board. Mikhail was the only bright spot in dealing with anyone at the dealership. With regards to the service on the truck, I had to constantly call to get updates on the truck, they needed to take if offsite to get acid wash done. I would call for the service associate, Sophia, and she would either not return my call after repeated messages, or when she finally called, she would call my son. When I spoke to her on Friday, she told me she would call me with update/ if vehicle was ready for pickup that afternoon after she speaks to off site service center. Once again, no call back as promised. When I called on Saturday morning, she told me it was delivered on Friday afternoon, but she got busy and forgot to call me. This type of service was typical of our experience from day of purchase to day of service being completed. Once again a 1 star experience. Please feel free to contact me if needed, I would welcome speaking to someone from the Corporate office.

Juan was amazing ! He's always happy and eager to get me in and out. His communication through the experience was top notch.

I had an excellent experience with Michael in the service department. He went above and beyond to get our car diagnosed, repaired, and back to us the very same day. Michael was professional, communicative, and incredibly helpful throughout the entire process. He made what could have been a stressful situation feel easy and straightforward, and it was clear that he genuinely cared about getting us back on the road as quickly as possible. It’s rare to receive this level of service, and Michael is a true asset to the dealership. I highly recommend working with him if you need service or repairs. Five stars all the way!

They were very tight on staff that day but still made sure that I had the service that I needed.

Beautiful layout and welcoming feeling when arrived. Miguel and Yesenia (hope Im spelling it right) were awesome, thank you!

I always love working with Quality Chevrolet! Walter Ragsdale with the commercial department always has the vehicles we need for our clients! Very thankful!

Dealership is very welcoming and friendly. My salesperson was very cool too. Would recommend this dealer.

I appreciate Roman Torres for all his help and thoroughness while trying to purchase my car and going over all the features. He got us in and out of the dealership quickly and happily!

Great service less than 45 minutes for oil change would smile and perfect Josh is a great person with a great attitude

I've always trusted my vehicles to Quality and especially Bill. Nope No More From me

Quality Chevrolet is the best Chevy dealership in San Diego County hands-down! Every sales associate & customer service representative are very professional, highly skilled and very pleasant. The customer service is so great that I drive from Spring Valley California all the way to Escondido to receive the number one customer service in the county from Quality Chevrolet.

I’m overall completely satisfied with the services afforded to me and my family. Mr. ED Carr and the entire team at Quality Chevrolet exceeded all expectations . I have been a GM customer for most of my life spanning 72 years. The financial team was able to offer a much more affordable interest rate than Navy Federal CU. I was surprised at the effort put into getting a much better deal. Thank you for the great buying experience. .

Normally, the car service experience can be a hassle, but Ray made everything smooth and stress-free. He was efficient, professional, and provided the best service. I truly appreciate his outstanding customer service!

It was great. Even got both cabin and air filter replaced, was sure iwould be able to. But Ray got ut done. Thankyiu Ray and Thankyou Quality.

tires over inflated, car was dirty being outside for a week and ended up with more then expected.